Privacy Policy

NeatUp Cleaning & Pest Control Service provides cleaning and pest control services in Kochi, India. Under the DPDP Act we are the “Data Fiduciary” for the information you give us, which means we are responsible for looking after it. You are the “Data Principal” — the person the information is about.

Only what we need to turn up at the right place and clean it:

• Your name
• Your phone number
• Your email address, if you choose to give one (optional)
• The address to be cleaned, and your area in Kochi
• Your preferred date and time
• The map pin you place on your home, if you choose to place one — this is optional and the booking works without it
• Any notes you add yourself — gate code, pets, special requests
• The size of your home and the service you selected, so we can estimate the price

We do not ask for and do not want your Aadhaar number, PAN, bank details, card numbers or any government ID. If anyone contacts you claiming to be us and asks for these, it is not us.

We use your details for one purpose: to give you a price, agree a time, and carry out the cleaning or pest control work you asked for — including contacting you about that booking.

We do not sell your data. We do not rent or trade it. We do not use it for advertising or profiling, and we do not send marketing messages unless you have separately asked us to.

When you press Submit Booking Request, the details you filled in are sent to us and saved in our booking records. You will see a confirmation on screen once that has worked — and a clear error if it has not, so you are never left thinking a booking went through when it did not.

Those records are held on our behalf by Supabase, on servers in Mumbai, India. Access is deliberately restricted: the website itself can add a booking but cannot read bookings back, and only signed-in staff can view them.

If you contact us on WhatsApp instead, that conversation is kept in our WhatsApp chat history. WhatsApp is operated by Meta and has its own privacy terms, which apply to messages in transit.

Only the people who need it: the person handling your booking and the cleaning staff assigned to your job, who are told your address and access notes so they can do the work.

We will share information beyond that only if the law requires it — for example a valid order from a court or a government authority.

We keep booking details only while they are needed for your job and for a reasonable period afterwards, so we can handle follow-up questions, repeat visits or complaints. After that, we delete them.

You can ask us to delete your details sooner — see your rights below.

We collect your details only with your consent, which you give by ticking the consent box on the booking form and submitting it. Your consent covers only the purpose described above.

You can withdraw your consent at any time, and it is as easy as giving it — just message us on WhatsApp or email the contact below and say so. Withdrawing consent does not undo work we have already done, but we will stop using your details and delete them unless we are legally required to keep them.

As a Data Principal in India, you have the right to:

• Know what personal data we hold about you and what we have done with it
• Correct anything inaccurate, complete anything missing, and update anything out of date
• Erase your data when it is no longer needed for the purpose you gave it for
• Raise a grievance with us and get a response
• Nominate another person to exercise these rights on your behalf if you die or become unable to act

To use any of these, contact us using the details below. We will not charge you for it.

Our services are booked by adults. We do not knowingly collect the personal data of anyone under 18. If you believe a child's details have been sent to us, tell us and we will delete them.

The booking page shows a map so you can drop a pin on your building. This is entirely optional — you can book without touching it, and we never place a pin for you.

If you tap “Use my current location”, your browser will ask your permission first, and you can refuse. We only ever receive the pin you end up with, sent as part of your WhatsApp message. We do not track where you are at any other time, and we cannot see your location when you are not on the booking page.

The map images come from OpenStreetMap, a non-profit community map. We chose it over Google Maps specifically because it does not place advertising or tracking cookies on your device. Loading the map images does mean your IP address reaches OpenStreetMap's servers, as it would with any image on any website.

This website does not use advertising cookies, analytics or tracking pixels. We do not build a profile of you and we do not follow you across other websites. The only third-party content on the site is the map described above.

For any question, correction, deletion request or complaint about your personal data, contact us:

If you are not satisfied with how we handle your complaint, you have the right to raise it with the Data Protection Board of India.